Terms Of Service
Our Terms of Service details are as follows.

SERVER USE

  • Spiralsoft Technologies reserves the right to refuse service and / or access to its servers to anyone. Spiralsoft Technologies does not allow to host contents or links promoting any religion or sect. Following contents are also not allowed to host.

Adult Material

  • – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Spiralsoft.

SPAM

  • – Spiralsoft Technologies has zero tolerance for UBE/UCE (unsolicited bulk Email/unsolicited commercial Email). This policy protects our customers as well as the internet community from the negative effects of “spam” related activity. We defines UBE/UCE as unsolicited broadcast or commercial Email that is sent to addresses that do not affirmatively and certifiably request such material from that specific sender. We defines spam as any type of unsolicited Email used for any purpose. Any unsolicited Email being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited Email and other forms of spam. This includes, but is not limited to:
  • Using a non-existent return Email address when sending commercial solicitations.
  • Mail-bombing (sending numerous messages to the same user).
  • Subscribing someone else to a mailing list without that person’s permission.
  • Posting the same article to multiple newsgroups.
  • If a client is found in violation of the above no-spam policy, the offending account will be terminated without notice and no refund will be issued.

Email Usage Limits:

  • There is a 300 outgoing Email hourly limit per domain. This limit is also applied towards MAILING Lists also. If you send over this amount in any hour, most of the Emails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending Email again.

User may not:

  • Use 50% or more of system resources for longer than 60 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, PHP, FTP, ASP, .NET, HTTP, etc.
  • Run cron entries & scheduled tasks with intervals of less than 20 minutes
  • Run any MySQL or MS SQL queries longer than 15 seconds. Make databases tables should be indexed appropriately.
  • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
  • Participate in any file-sharing / peer-to-peer activities.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  • When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://www.yourdomainname.com/include.php“) use include(“include.php”)
  • While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 50% of the server resources and / or 50% of the server’s CPU.
  • This means that if your website is found to be utilizing more than 50% of the CPU and memory of the service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

Backup Policy

  • If you are owner of a website hosted on Spiralsoft Technologiesservers, we strongly advice you to keep your Daily Offsite backups. We do our backups, but our backups are for our own safety to insure data remain same, but our backups can fail or can be suspended temporarily. So in case of emergency, you can restore your own backups.
  • For Shared Hosting, we advice you to download your backup copy daily to your personal computer or to some Offsite FTP Server.
  • Account Suspension period of 3 days after Non-Payment. If your payment is due and you do not pay your dues, your account will be suspended after 3 days automatically. And in case of none payment, and your account remains suspended for 30 Days or More will be Terminated completely from our servers and no backups will be provided after 30 days period of account suspension.

Please Remember

  • We strongly recommend all of our customers to do their own backups of website files, database & Emails to ensure they have ready access to their data in the event we should have a hardware failure. Though we do not expect anything like this to occur, we want you to be prepared in the event that it does. Spiralsoft Technologiesreserves the right to revise its policies at any time. We keep our Backups but we do not guarantee of availability of our Bakcups. Any data loss during a hardware or raid failure is not responsibility of Spiralsoft Technologiesor Spiralsoft TechnologiesSupport Staff.

When the Services Will be Available?

  • We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.

BILLING POLICY

  • All accounts are set up on a prepay basis. Although Spiralsoft Technologiesreserves the right to change prices of accounts or services at any time. Spiralsoft Technologiesmay charge its customers for 1 year while new rates would apply on them upon the updated rates. (This means they would need to pay extra to continue using the hosting services) Spiralsoft Technologiesreserves the right to charge it's customers automatically again at the end of their prepay period via Debit/Credit card payments and PayPal (Only if a PayPal subscription has been made).

Billing Periods

  • Spiralsoft Technologiesbills on a monthly, semi annualy or yearly cycle, depending on what option and plan has been selected. Account and billing anniversary information will be sent to you after we have processed your order. Prompt payment is necessary to ensure uninterrupted service of your account.

Accounts Migration

  • Spiralsoft TechnologiesOffers Free cPanel to cPanel migration to our all Managed VPS & Managed Dedicated Server Clients. Free Migrations can be requested via Client Portal => Support Section by Submitting Support Ticket. None cPanel or Manual Accounts Transferred are not available for Free. Admin Time Fee is applicable on manual Accounts Transfer, or all manual work for a VPS / Server is chargeable as $125/Hour.
  • For Reseller Customers, we Migrate 25 to 30 Accounts Free of Cost, further accounts can be transferred for $1/Account.

Payment

  • For Renewal, Spiralsoft Technologiesmust receive your order by the beginning of your billing period. All unpaid balances incurred during period of service by Spiralsoft Technologiesare subject to collection. In addition, Spiralsoft Technologiesreserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
  • No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. All payment is in US$.

Cancellation of Account

  • Any request for cancellations must be received via Client Area you’ll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted.
  • Submission of the cancellation form does not automatically complete the cancellation request- your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to Spiralsoft Technologies’s services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from Spiralsoft Technologies, indicating the closure of a domain and/or an account has been completed.

REFUNDS

  • All Shared Web Hosting plans include 30 day money back guarantee. If you are dissatisfied with our service and we are not able to provide what we promised, you will receive a full refund in case of shared web hosting service only.
  • Any request for cancellation must be received via the Client Area, and you will receive a confirmation upon the cancellation of your account. No refunds are available after 30 days.
  • There are no Refunds on Domain Names, VPS Servers, Dedicated Servers, Dedicated Server Items such as Control Panel, Windows Operating Systems etc.

Refunds are not Applicable on Following Items:-

  • Dedicated Servers
  • Dedicated Servers Related Items such as Extra IPs, Hard Drives, RAM Sticks, Cables, IPKVM/IPMI and all other related items.
  • Control Panel and or Paid Operating System Licenses
  • VPS Servers and Items
  • SSL Certificates, Domains, Dedicated IPs and other related Paid stuff that we offer Free with our Services.

In case of Terms Violation

  • Accounts canceled/terminated by Spiralsoft Technologiesfor violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is canceled due to spamming, you will not be given any refund.
  • Customer refund requests are to be sent via Client Area by submitting a ticket within 30 days from service purchase date and will only be processed in the cases of service non-performance or corruption that might be caused by Spiralsoft Technologies’s side, Refund requests will not be accepted if it’s requested for any cause that’s out of Spiralsoft Technologies’s side, For example:
  • Failure of any third party programs that’s not supported by Spiralsoft Technologies’s.
  • Customer’s lack of experience dealing with web basics and communication protocols.

DOMAIN POLICY

  • The term “you” shall refer to yourself. By entering into this agreement, in addition to transactions entered into by you on your behalf, you also agree to be bound by the terms of this agreement for transactions entered into on your behalf by anyone acting as your Agent. You also agree to be bound by the terms of this agreement for transactions entered into by anyone who uses the account you’ve established with Spiralsoft Technologies, whether or not the transactions were in your behalf.
  • To complete the registration process, you must read this entire agreement, as well as our dispute policy and agree to be bound by all the terms and conditions. You acknowledge that Spiralsoft Technologiesis a registrar bound by an agreement between Spiralsoft Technologiesand the Internet Corporation for Assigned Names and Numbers (“ICANN”). You agree that Spiralsoft Technologiesmay modify this agreement in order to comply with applicable law and the terms and conditions set forth by ICANN.

INDEMNIFICATION

  • Customer agrees that it shall defend, indemnify, save and hold Spiralsoft Technologiesharmless from all liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Spiralsoft Technologies, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Spiralsoft Technologiesagainst liabilities arising out of;
  • any injury to person or property caused by any products sold or otherwise distributed in connection with Spiralsoft Technologies’ server;
  • any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  • copyright infringement and
  • any defective products sold to customer from Spiralsoft Technologies’ server.

DISCLAIMER:

  • Spiralsoft Technologieswill not be responsible for any damages your business may suffer. Spiralsoft Technologiesmakes no warranties of any kind, expressed or implied for services we provide. Spiralsoft Technologiesdisclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Spiralsoft Technologiesand its employees. We strongly recommend all of our customers to do their own backups of website files, database & Emails to ensure they have ready access to their data in the event we should have a hardware failure. Though we do not expect anything like this to occur, we want you to be prepared in the event that it does. Spiralsoft Technologiesreserves the right to update its policies at any time without any notice.

Website Optimisation

  • Buy purchasing any shared web hosting and resellers web hosting plans, you authorize Spiralsoft Technologiesstaff's to install LiteSpeed WordPress Cache plugin on your or your clients WordPress websites without any notice. LiteSpeed WordPress Cache plugins are installed on WordPress websites hosted on Spiralsoft Technologiesservers to keep websites running faster and to reduce server CPU and RAM usage.
  • You authorise Spiralsoft Technologiesto purge the .trash folder in File manager every 7 days.

Website Security

  • In case your website has been hacked, or our firewalls detects a virus being uploaded, you agree to allow Spiralsoft Technologies server firewalls to suspend your website for security and investigation whenever a virus is detected. You also agree that, we may disable any function/feature on our servers for security without any notice.
  • By using Spiralsoft Technologiesservices you agree to the above terms of service as in effect from time to time.
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